1. Merchant Particulars & Store Overview

This Return and Refund Policy applies to all purchases completed online via dvwtki-ib.myshopify.com. The legal entity managing returns and handling customer inquiries is detailed below:

2. Standard 30-Day Return Eligibility Guidelines

We offer a 30-day return window commencing on the date your package is marked as delivered by the carrier. To qualify for a return and full purchase price refund, items must satisfy the following baseline criteria:

• Unused & Original State: Items must remain unused, uninstalled, and in the same pristine condition as received. Automotive accessories must show no signs of road wear, grease marks, stretching, or permanent installation creases.
• Original Packaging Included: Products must be returned in their original branded packaging, complete with protective sleeves, product tags, instruction sheets, mounting clips, and storage bags.
• Proof of Purchase: Every return claim must be accompanied by an official order number or invoice generated through dvwtki-ib.myshopify.com.

3. Category-Specific Return Inspection Criteria

Our quality assurance team in Sunshine West inspects every returned item. Specific inspection standards apply based on product category:

4. Step-by-Step Return Request Workflow

To initiate a return, customers must follow our structured authorization procedure prior to dispatching any parcels:

5. Refund Processing, Shipping Fees & Timelines

Once your return parcel arrives at our Sunshine West location, our warehouse team conducts a formal physical inspection:

• Inspection Timeline: Inspection is completed within 3 to 5 business days of physical receipt.
• Notification: You will receive an automated email notification confirming whether your refund request has been approved or rejected based on item condition.
• Refund Method: Approved refunds will be credited directly to your original payment method (Credit Card, PayPal, or Shopify Payments).
• Processing Time: Bank processing times vary; funds typically reflect on your statement within 5 to 10 business days post-approval.
• Return Shipping Costs: Customers are responsible for paying outbound return shipping costs unless the return is due to a merchant error or defective item. Original shipping fees are non-refundable.

6. Exchanges, Damaged Shipments & Consumer Guarantees

We handle damaged deliveries and size/compatibility exchanges swiftly to ensure you receive the correct accessory for your vehicle:

If your order arrives damaged, defective, or with missing magnetic clips, notify us at [email protected] within 48 hours of receipt with photo evidence. We will arrange a free replacement or prepaid return label. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

7. Official Return Support Contact Information

For questions concerning returns, size fitments, or refund statuses, contact our support team using the details below: