At B & B CO PTY LTD (`dvwtki-ib.myshopify.com`), we are dedicated to dispatching your premium automotive accessories efficiently and securely. Whether you are ordering custom-fit windshield sunshades, magnetic window curtains, or protective steering wheel covers, our specialized logistics team ensures prompt processing and safe delivery to your doorstep.
1. Fulfillment Center & Dispatch Overview
All orders placed on dvwtki-ib.myshopify.com are carefully picked, quality-checked, and packaged directly from our central warehouse facility located in Victoria, Australia.
| Logistics Parameter |
Operational Standard |
| Dispatch Hub Location |
96 Hall St, Sunshine West VIC 3020, Australia |
| Order Processing Window |
1 to 2 Business Days (Monday through Friday) |
| Daily Order Cut-off Time |
2:00 PM AEST (Orders placed after cut-off dispatch next business day) |
| Logistics Carrier Partners |
Australia Post, StarTrack, DHL Express & Local Courier Services |
| Tracking Support Contact |
[email protected] |
2. Domestic & International Delivery Schedules
We offer multiple shipping tiers designed to meet your timeframe and budget requirements. Estimated transit times commence once the parcel has been picked up by our logistics partners:
| Destination |
Shipping Method |
Estimated Transit |
Shipping Rate |
| Australia (VIC/NSW/ACT) |
Standard Parcel Post |
2–4 Business Days |
Flat Rate $8.95 AUD (Free over $75) |
| Australia (QLD/SA/WA/TAS/NT) |
Standard Parcel Post |
3–7 Business Days |
Flat Rate $9.95 AUD (Free over $75) |
| Australia Nationwide |
Express Priority Mail |
1–2 Business Days |
Flat Rate $14.95 AUD |
| New Zealand |
International Standard |
5–9 Business Days |
Calculated at Checkout |
| Rest of World |
International Express |
7–14 Business Days |
Calculated at Checkout |
3. Product Packaging & Protection Standards
Automotive accessories require specific protective measures to maintain shape, tension, and magnetic properties during transit:
Thermal Windshield Sunshades
Packaged in reinforced cylindrical or flat protective boxes with moisture-absorbent sleeves to prevent wire warping, folding creases, or reflective surface scratches.
Magnetic Car Window Curtains
Secured with magnetic divider strips and soft bubble wrap to avoid magnet dislocation, frame bending, or mesh tearing under external transport pressures.
Ergonomic Steering Wheel Covers
Shipped with interior foam form-keepers to ensure the cover maintains its original circular shape and elasticity without compression marks.
Consolidated Parcel Packing
Multi-item orders are bundled into custom heavy-duty outer cartons to minimize shipping waste and reduce transit damage risks.
4. Shipment Tracking & Delivery Notifications
Transparency is integral to our service. Once your package is scanned into the carrier network at our Sunshine West dispatch facility, an automated notification is sent:
-
Tracking ID Issuance: An email containing your unique tracking number and direct courier tracking portal link will be dispatched to your registered email address.
-
Tracking Status Updates: Please allow up to 24 hours for the tracking link to update after receiving your fulfillment confirmation email.
-
Safe Drop & Signature Requirements: High-value orders or shipments containing multiple custom window sets may require a signature upon delivery. You can manage safe drop preferences directly via the carrier's tracking interface.
5. Address Verification, Delays & Delivery Issues
Ensuring smooth delivery requires accurate customer address details during checkout. Please review our handling protocols for common shipping circumstances:
| Scenario |
Root Cause |
Resolution Procedure |
| Address Re-direction |
Incorrect unit number or street name entered at checkout. |
Contact [email protected] within 2 hours of order placement to update records before dispatch. |
| Unclaimed Packages |
Addressee absent; parcel returned to local postal outlet. |
Parcels held for 10–14 days. Unclaimed items returned to Sunshine West incur a $12.50 re-dispatch fee. |
| In-Transit Delays |
Severe weather events or peak seasonal volume bottlenecks. |
Our logistics support monitors delayed parcels and lodges formal carrier investigations after 5 extra business days. |
6. Customs, Taxes & Import Duties for International Orders
All orders dispatched to addresses within Australia include GST (Goods and Services Tax). For international customers purchasing outside Australia:
International deliveries may be subject to import duties, value-added taxes (VAT), and customs clearance fees once the parcel arrives in the destination country. These charges are determined by local tax authorities and are the sole responsibility of the recipient. B & B CO PTY LTD cannot predict these fees and recommends contacting your local customs office prior to placing an international order.
7. Lost, Stolen or Damaged Shipments Support
If your tracking status indicates "Delivered" but you have not received your parcel, or if your items arrive damaged during transit:
B & B CO PTY LTD - Dispatch & Logistics Hub
Fulfillment Center: 96 Hall St, Sunshine West VIC 3020, Australia
Store Domain: dvwtki-ib.myshopify.com
Report Window: Claims for transit damage or lost packages must be submitted within 7 calendar days of estimated delivery date.
